FAQ

Answer

Online Order Process

1. Visit our website: Go to [shahinafashion.com] and browse through our collections.

2. Select your item: Choose the product you'd like to purchase and click on it to view details.

3. Check availability: Ensure the item is in stock and select your preferred size, color, and quantity.

4. Add to cart: Click "Add to Cart" to add the item to your shopping cart.

5. Proceed to checkout: Review your cart contents and click "Proceed to Checkout."

6. Enter shipping details: Provide your shipping address, phone number, and email.

7. Choose payment method: Select your preferred payment option (e.g., credit/debit card, net banking).

8. Place order: Review your order and click "Place Order" to complete the process.

Payment Options

- Credit/Debit Card

- Net Banking

- Other payment methods Western Union, Money Gram, Ria Money)

Order Confirmation

- You'll receive an order confirmation email with your order details [ Check your Spam/Junk Email].

- Track your order status through your account or email updates.

Contact Us

If you need assistance or have questions, feel free to contact our customer support team:

- Phone: +917039648438]

- Email: [support@shahinafashion.com]

- Live Chat on Website

We're here to help!

Answer

We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

Answer

You have 15 days to make a refund request after your order has been delivered.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items